ExCHANGES, REFUNDS & RETURNS POLICY
EXCHANGES, REFUNDS & RETURNS POLICY
If for any reason you’re dissatisfied with your purchase, we’ll gladly offer an exchange or refund on all products returned to us within seven days of receipt, provided they’re returned in their original packaging, in an unopened and unused condition. In this instance, the cost of shipping will be at the customer’s expense.
Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-sealed condition.
To be eligible for an exchange or refund, all items must be returned in saleable condition: unopened with all packaging/hygiene seals intact.
Sage Wellbeing Co is not responsible for individual reactions or irritations a product may cause, we recommend you thoroughly read the ingredients list on the product page on our website or on the products packaging to ensure the ingredients are safe for you. Please contact us on firstname.lastname@example.org if you require further information on any product/s before purchasing.
ARRANGING YOUR EXCHANGE, REFUND OR RETURN
In the unfortunate circumstance that your item(s) arrive faulty, or aren’t what you ordered, please email email@example.com along with any relevant information and photographic evidence within 7 days of receipt.
Please ensure your return package has a valid tracking number and relevant insurance as Sage wellbeing Co will not be liable for items lost or damaged in transit. Once you’ve provided the relevant returns information a member of the customer care team will be in touch to arrange your refund or exchange.
You’ll receive an email confirmation when your exchange or refund is processed. Please note refunds can take up to 28 days to be processed.
Please note, products purchased through the Zinzino website are ineligible for any promotions/discounts
The information provided is for educational and informational purposes only. The information provided on this site is not, nor is it intended to be, a substitute for professional advice or care. Please seek the advice of a qualified health care professional in the event something you have read here raises questions or concerns regarding your health.
If you have any further questions about our exchange, refunds and returns policy please email firstname.lastname@example.org
Our Exchange Refunds and Returns Policy includes the rights you have under the Australian Consumer Law.